Spaced Cat Purple | Hook earrings

Shipping Countries: Suomi

Ready to ship in 3-5 business days

Terms of delivery

Valpuri Kerttula Oy 2139312-2 (hereinafter referred to as the online shop) sells products to private individuals in EU. We reserve the right to change the terms of delivery and prices. The prices of the products include VAT.

Contact details of the online shop

E-mail: valppa@hotmail.com

Delivery

Typically the processing time for orders is 3-5 business days until I ship them. In addition, shipping takes time. A rough shipping estimate is:

Within Finland: 2-5 days.

Within Europe: 1-4 weeks.

Delivery costs are determined by the chosen delivery method, any additional services, the weight and size of the order. You can see the delivery charges in the checkout section of the online shop before final approval of the order.

If the product is lost or damaged during delivery, you must notify the online shop without delay, but within 14 days. The company responsible for the delivery must be informed without delay of any package damaged during delivery.

Returns

If you wish to return or exchange products, please contact us by email to valppa@hotmail.com and ask for return instructions. Please include your name, order number and contact details with your message for a possible refund.

The customer has a 14-day right of exchange and return under the Consumer Protection Act (EU). The customer has the right to exchange or return part or all of the products ordered. The products to be returned or exchanged must be in their original packaging and in good condition. All return shipping fees will be deducted from your refund.

If you do not pick up your parcel or refuse to receive it and it is returned to us, I will charge new posting and packaging fees to send it to the customer again.

Cancellation, liability and complaints

If you wish to cancel your order after placing it, please send us an email as soon as possible. If the items have already been packed or processed for shipping then packaging and shipping fees will be deducted from your return.

The online shop is legally liable for any defects in the products sold. In case of complaints, please contact us by emailing valppa@hotmail.com. The consumer has the right to refer any disputes to the Consumer Disputes Board.

You can always contact me for any return question at valppa@hotmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the packaging box has been damaged in post, please take a photo of it before opening and of any defect items.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns or exchanges on earrings for hygienic reasons. We also do not refund or exchange sale items, custom work and gift cards.