Frequently asked questions for buyers
Purchasing
– PayPal
– Mobile payment: MobilePay
– Bank payment: OP, Nordea, S Pankki, Danske Bank, etc.
– Card payment: Visa, Visa Electron, Mastercard
– Invoice and instalment payment: Klarna
You can find your orders under My Orders. You will also receive an email confirmation after your purchase.
If you have any problems, please feel free to contact our customer service by email at info@fundesign.fi. We support both English and Finnish.
Shipping
Each seller determines their own shipping fees. You can see the shipping fees in your cart when you add an item.
Some sellers support local pickup. You can find the shipping options at checkout. Please ensure you verify the information and the pickup address before selecting this option. The seller will reach out to you after the purchase is made.
Some sellers offer shipping outside of Finland, while others do not. Please verify the shipping options during checkout.
Regular parcels within Finland typically take about 3-5 working days to arrive. Regular letters take about 4 working days. International shipment times can vary depending on the destination country.
Exchange and return
For standard products, you have a 14-day right of return. However, customized products or downloadable items cannot be returned.
If you need to exchange or return an item, please contact the seller from whom you made the purchase first. Each seller has their own policies regarding cancellations, refunds, and returns, which are outlined on their store pages. Please ensure you review this information before making a purchase.
Can’t find the answers?
Don’t worry! Our customer service is ready to help you!
Contact us: info@fundesign.fi